Yunes AI › Sectors › Hotels, B&Bs and holiday rentals

The AI assistant that answers your hotel's phone and books the rooms

Callers want to know right away whether there's a room and what it costs. Yunes AI answers every call — at night and with the front desk busy — checks which rooms are free for the dates, quotes the price and confirms the booking in the guest's language.

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Sign-up in 2 minutes · No credit card · Free voice demo from your browser

For hotels, B&Bs, guesthouses, holiday rentals and residences

The front desk can't answer everyone, and at night nobody does

A guest at the desk, one calling to book and another asking about check-in time: in a small property the front desk is one person. Whoever can't get through books elsewhere — often on a portal that charges you a commission.

Requests come in at all hours and in every language. An AI voice assistant always answers, in the caller's language, and works on the property's real availability, with no double bookings. If you run your property in English in Italy or Switzerland, it takes the calls in Italian, German or French for you.

What it does

Everything a person would do on the phone

Availability and prices by date

It asks for arrival, departure and number of guests, checks the free rooms and quotes the nightly rate and the total for the stay.

Books the right room

It knows your room and apartment types, maximum guests and amenities: it offers only what is really free and confirms the booking.

Seasonal rates

High and low season, long weekends and holidays: period rates replace the base rate on the dates you set.

Planning and blocks

Bookings appear on the room planning in your panel; you can block a room for maintenance or because it's sold on other channels.

Answers guests' questions

Check-in and check-out, directions, parking, breakfast, pets: it reads the information from your website and from the instructions you write.

6 languages and WhatsApp

Italian, German, French, English, Spanish and Russian, on the phone and in WhatsApp Business chat. Written confirmation to the guest by email or message.

A typical call

This is how it answers your customers

Want to hear it live? From the home page you can talk to Yunes straight from your browser, no sign-up needed.

CustomerGood morning, do you have a double room from 12 to 15 October?

Yunes AIGood morning! From 12 to 15 October I have a double room at 95 euros per night, 285 euros for the three nights, or the superior double with balcony at 120 euros per night.

CustomerThe double is fine.

Yunes AIPerfect: a double from 12 to 15 October for two guests, 285 euros in total. What name should I put the booking under?

How to get started

Up and running in minutes, nothing to install

Sign up in two minutes

Enter your business name and your website or social media page: the AI reads your services and opening hours and sets the assistant up for you.

Enter rooms and rates

Room types, maximum guests, number of units and nightly rate. The AI also reads them from your website; you correct them in the browser.

Forward your calls

You get your own landline number: use it directly, or forward your existing number to it — always, or only when you can't pick up.

FAQ

Frequently asked questions

How does it know which rooms are free?

It works from the rooms you enter in the panel and from the bookings on record, taken by the AI or entered by you. Every booking updates availability in real time.

Does it quote prices on the phone?

Yes, the ones you set: base nightly rate and seasonal rates. If a room has no price, it doesn't make one up: it takes the caller's details for a quote.

I use a channel manager — can I connect it?

Yes. With Octorate, Beds24 or Smoobu connected, the assistant reads availability and prices from your system and the booking is created there, so it stays in sync with the portals.

I run my business in English. Can the assistant answer in Italian, German or French?

Yes, that's exactly what it's for: it answers in Italian, German, French, English, Spanish and Russian, switching language to match the caller. You read every conversation in your panel in the language you prefer.

Do I have to change my phone number?

No. Your number stays the same: you set up call forwarding to the number we give you, either always or only when the line is busy or unanswered. You can switch it off at any time.

How much does the trial cost?

The trial is free and requires no credit card: you set up the assistant and try it on your real calls.

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