Yunes AISectors › Medical and dental practices

The AI assistant that answers your practice's phone and books appointments

A permanently busy line is patients' most common complaint. Yunes AI takes every call at the same time, offers each practitioner's free slots, books the appointment and notes down whatever needs a person — in the patient's own language.

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For medical practices, dentists, physiotherapy and group practices

One receptionist can't answer three calls at once

At peak times the practice line is busy, the team is looking after patients in the waiting room, and callers try again or give up. Outside opening hours, nobody answers at all.

An AI voice assistant handles all the routine calls in parallel — booking, moving or cancelling an appointment — and leaves to people the work that needs a person. In a practice with international patients, it also removes the language barrier: it answers in Italian, German, French, English, Spanish and Russian.

What it does

Everything a person would do on the phone

A diary for each practitioner

Every doctor and therapist has their own consulting hours, their own services with the right duration, and their own absences.

Book, move, cancel

It manages the whole appointment flow: a slot freed by a cancellation is immediately available again.

Never busy again

It answers several calls at the same time — even on Monday morning when the practice opens.

Tidy callback requests

For anything that isn't an appointment, the assistant notes name, number and reason and hands it to the team as a callback request.

Synced with Google Calendar

Appointments appear in the practice calendar, and entries made by hand block those slots.

Foreign-language patients

It answers in Italian, German, French, English, Spanish and Russian.

A typical call

This is how it answers your customers

Want to hear it live? From the home page you can talk to Yunes straight from your browser, no sign-up needed.

CustomerGood morning, I'd like to book a check-up with Dr. Meier.
Yunes AIGood morning! Dr. Meier has an opening on Tuesday at 9:30 am or Thursday at 4:00 pm. Which suits you better?
CustomerThursday afternoon.
Yunes AIVery well: check-up on Thursday at 4:00 pm with Dr. Meier. Could you give me your first and last name, please?
How to get started

Up and running in minutes, nothing to install

1

Register the practice

Enter the practice's name and website: the AI reads your consulting hours and services and sets up the assistant.

2

Confirm services and diaries

Consultations, durations and each practitioner's hours. All in the browser.

3

Forward your calls

You keep the practice number and forward it to the number we give you: always, or only when busy and outside opening hours.

FAQ

Frequently asked questions

Does the assistant give medical advice?
No. It handles appointments and practical information such as opening hours, address and services. It gives no medical opinions: anything else it notes down and passes to the practice team.
Can it work alongside the receptionist?
Yes, that's the most common setup: call forwarding kicks in only when the line is busy, unanswered or outside opening hours. The assistant takes the calls that would otherwise be lost.
How does it handle emergencies?
You write the assistant's instructions yourself: you can tell it not to book appointments for emergencies but to point callers to the number you choose and leave a priority callback request.
I run my business in English. Can the assistant answer in Italian, German or French?
Yes, that's exactly what it's for: it answers in Italian, German, French, English, Spanish and Russian, switching language to match the caller. You read every conversation in your panel in the language you prefer.
How much does the trial cost?
The trial is free and requires no credit card: you set up the assistant and try it on your real calls.
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The next customer who calls gets an answer. Yours.

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